Help Center

I am unable to purchase Gold, or purchased Gold and did not receive it. Who can I contact about payment problems?

Last Updated: Jul 27, 2016 04:23PM EDT
Payment processing time varies by payment method.

If ,after an hour, you still have not received Moco Gold for completing a payment, please use the contact link at the bottom.

Be sure to send the following information

(1) user name
(2) time and amount of purchase
(3) Method of payment
(4) Order number if available (this will be the receipt number provided by the payment processor)

For users who purchased via our Android in-App purchase option (through Google Play) please include the GMail account and full confirmation number you were provided after the purchase.

Contact Support (