Help Center

My Account was Hacked

Last Updated: Dec 04, 2013 02:23PM EST
If your account was hacked, please contact support ( ) with ALL of the following information.
  1. User Name on the account you need access to. (Account MUST be active & accessed within the last 3 months)
  2. Date of Birth
  3. Area Code
  4. Zip Code
  5. Last Name
  6. Phone model you most recently used to access the account.
  7. Carrier
  8. Last Known Password

Once you provide ALL of the information above, we will hopefully be able to provide you with the password. Be aware we MUST have the user name of the account you require access to. Failing to provide all of the information above may result in our team being unable to provide the password to the account. If the information provided does not accurately match the information on the account, our team must deny your request. Please do not send further requests following a denial for safety reasons.

If you are contacting us in regards to an account that has been hack AND canceled, please let us know.

Please do not contact support via text (cell phone number) as you may not receive our team's full reply in the return text. Some carriers also will not deliver our team's reply as a text.