MocoSpace

Help Center

VIP

Last Updated: Jan 31, 2017 07:24AM EST
Our VIP feature come in TWO forms.

1) A 
monthly subscription 

The subscription includes...
  • a VIP label on your profile photo (Red Star Members will see their star turn to GOLD instead of a VIP label)
  • Ad Free access to the site
  • a 10% bonus on all Gold purchases made with a credit/debit card, PayPal and Android/iOS app payments only.
  • Exclusive in-game benefits: Access to VIP only sales, plus accelerated Street Wars business income + free boost boxes every month
  • Be seen first in Meet People and all around Moco.‚Äč
  • Receive Priority Support Assistance
  • 3000 gold every month VIP is renewed.

2) A one time purchase of 1 month or 3 months worth of the VIP feature.

The one time purchase of VIP includes the same content a VIP subscription does, but does not renew.

The 3 Month VIP Package comes with 3 months worth of Gold (9000) upon the original purchase date. 
One Time Purchase 3 month VIP packages do not receive any additional Gold each month.

How do I sign up for a VIP subscription?

Please be aware you must use a credit card to sign up for the VIP subscription. To purchase go to the VIP Purchase page while signed on to MocoSpace via your mobile or PC browser. The Subscription VIP option is NOT available within our iOS or Android Apps.

How can I make a ONE TIME PURCHASE of VIP?


The one time purchase option is only available within the iOS and Android apps. You will need to have a valid credit card linked to iTunes or Google Play to complete these purchases. Again, these one time VIP purchases will not renew.

How much does VIP cost and when do subscriptions renew?

The monthly subscription costs $19.99 US and will renew on, or around, the same date of the original purchase. VIP Subscriptions cannot be purchased with any form of pre-paid credit card.

For example: If you made the purchase on October 10th, VIP will renew on or around the 10th each month thereafter until you cancel the subscription. Charges will go to the card used on the original sign-up purchase.

A one time 1 month of VIP purchase also costs $19.99 US.

A one time purchase of a 3 Month VIP comes at a discounted rate of $49.99 US. A $10 savings!

How does VIP bonus Gold work?

For every purchase of Gold you make AFTER your VIP feature has activated, the amount you receive will increase by 10%.

Example: A purchase of $4.99 US for 500 Gold will give you 550 Gold upon completion. A purchase of $99.99 US for 15000 Gold will increase to 17050 Gold.

Bonus Gold is included in the final Gold amount you receive. It is not awarded separately.


How do I CANCEL my VIP Subscription?

To CANCEL your VIP Subscription, go to your My Gold page and click the Cancel VIP link at the bottom of the page. You will NEED to log in via a browser, not our App, to see this page.

To ensure you do not continue to be charged for the feature, we require you to cancel your VIP subscription before closing your account.

If you wish to re-purchase VIP again, you will need to wait until your VIP feature expires before starting a new subscription.

You may also contact support@mocospace.com with a request to cancel your VIP subscription, but you must do so at least 7 business days before your VIP is due to renew.


MocoSpace is not responsible for VIP renewals that may occur due to filing a request with support to have your VIP subscription cancelled.

What can I do if I have an active VIP feature but I want to cancel my MocoSpace account?

Please be aware your VIP feature must expire before you can close the account. This is done to ensure you do not get charged for your VIP subscription in the case it was not canceled.

If you absolutely must have VIP removed before it expires, you will need to contact support@mocospace.com with a specific request to remove the VIP feature to allow you to cancel the account. In making such a request, you understand the feature cannot be restored should you change your mind. For this reason, we strongly suggest waiting for the feature to expire instead.


VIP Cancellation/Refund Policy 

You may only cancel your subscription to MocoSpace VIP in accordance with the MocoSpace Terms of Use. Except only as otherwise expressly set out in the Terms of Use, SUBSCRIPTION FEES ARE NONREFUNDABLE AND THERE ARE NO REFUNDS, PARTIAL REFUNDS OR CREDITS FOR SUBSCRIPTIONS OR PARTIAL SUBSCRIPTION PERIODS. This means that you will have continued access to MocoSpace VIP benefits for the remainder of the current subscription period and will not receive a refund.