Help Center

Is VIP a Monthly Subscription?

Last Updated: Dec 03, 2018 10:20AM EST
If you purchased our VIP subscription by entering your credit card information (not via Google Play OR iTunes) and confirmed the purchase, then you have agreed to a monthly VIP subscription by confirming the purchase.

The subscription will renew, the same date of the original purchase based on the VIP subscription offer you selected; monthly, every 3 months or every 6 months.

For example: If you made the purchase on October 10th for Monthly VIP, it will renew on or around the 10th each month thereafter until you cancel the subscription. Charges will go to the card used on the original purchase.

You may you cancel your subscription via the VIP page in our Moco Gold section of the site at any time after the original purchase.

You may also contact with a request to cancel your VIP subscription, but you must do so at least 7 business days before your VIP is due to renew.

MocoSpace is not responsible for VIP renewals that may occur due to filing a request with support to have your VIP subscription cancelled.

Cancellation/Refund Policy: You may only cancel your subscription to MocoSpace VIP in accordance with the MocoSpace Terms of Use. Except only as otherwise expressly set out in the Terms of Use, SUBSCRIPTION FEES ARE NONREFUNDABLE AND THERE ARE NO REFUNDS, PARTIAL REFUNDS OR CREDITS FOR SUBSCRIPTIONS OR PARTIAL SUBSCRIPTION PERIODS. This means that you will have continued access to MocoSpace VIP benefits for the remainder of the current subscription period and will not receive a refund.